Our Refund Policy
At Petchnumnoi Muay Thai Gym, we are committed to delivering a reliable and transparent service to our clients, particularly for those applying for the Destination Thailand Visa (DTV). Our refund policy ensures fairness and clarity while maintaining the integrity of our process.
- Refund Guarantee We offer a 100% money-back guarantee on DTV application rejections that are exclusively related to the documents issued by Petchnumnoi Muay Thai Gym.
- Refund Exclusions
Refunds will not be provided in the following cases:
- Incorrect or Incomplete Information from Client If your application is rejected due to misrepresentation, incomplete documentation, or failure to disclose relevant information, no refund will be issued. Misrepresentation includes, but is not limited to, providing false, misleading, or outdated information, whether intentional or accidental. Incomplete documentation refers to missing, illegible, or expired documents required for the visa application.
- Embassy Rejections Unrelated to Our Documents Rejections caused by issues not related to our documentation, such as problems with your personal documents, background, or external factors beyond our control, are non-refundable.
- External Delays We are not liable for delays caused by embassy or government processing times, and such delays do not qualify for refunds.
- Refund Process
To request a refund:
- Submit a written request, or contact us via our website live chat. Email your request to info@petchnumnoi.com with your full name and a brief explanation.
- Refund Review & Processing We will review your request within 7 business days. Approved refunds will be processed within 14 business days to the original payment method. You will receive confirmation by email.
